Refund policy
Refund & Return Policy
This store is operated by Evastes under Areekkan LLC.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need proof of purchase.
For beauty, wellness, skincare, haircare, cosmetic, and personal care products, all original seals must remain intact and the product must be unopened and unused to qualify for a return.
How to Start a Return
To initiate a return, please contact us at support@evastes.com with your order number and reason for return. Returns must be approved before sending any item back. Items sent without prior approval will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or expired.
Damages and Issues
Please inspect your order upon delivery. If your item is defective, damaged, incorrect, or expired, contact us within 48 hours of receiving your order so we can resolve the issue.
Non-Returnable Items
We do not accept returns for:
• Perishable goods
• Custom or personalized products
• Opened, used, tested, or unsealed beauty, wellness, skincare, haircare, cosmetic, personal care, or hygiene products
• Hazardous materials
• Sale items or gift cards
For hygiene, safety, and quality-control reasons, beauty and wellness products may only be returned if they are unused, unopened, and in their original sealed packaging. Products with broken seals, signs of use, or missing packaging are not eligible for return or refund.
If you receive a damaged, defective, incorrect, or expired product, please contact us within 48 hours of delivery with photos of the item and packaging. Upon review, we will provide a replacement or refund where appropriate.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the product (if eligible) and place a new order.
30-Day Satisfaction Guarantee
We stand behind the quality of our products. If you are not satisfied with your purchase, please contact us within 30 days of delivery at support@evastes.com.
We will review all requests on a case-by-case basis and work with you to find a satisfactory resolution, which may include a replacement, store credit, or refund where appropriate.
This guarantee does not apply to products that have been intentionally damaged, excessively used, misused, or purchased in violation of our policies. Evastes reserves the right to deny requests in cases of suspected fraud, abuse, or policy violations.
The 30-Day Satisfaction Guarantee does not alter the eligibility requirements for returns outlined in this policy.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. Refunds are only issued after the returned item is received and inspected. If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that original shipping fees are non-refundable and it may take additional time for your bank or card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@evastes.com.